

Upon paying for an email incident, you will have the opportunity to email technical support as many times
as needed until a specific incident is resolved. If it is determined that the problem reported is a bug, then a
full refund of the email incident will be issued. Email Support does not include training.
After you have made your support purchase you will receive a support email form to describe your problem.
Email Support is available between 8 AM and 5 PM CST.