Networking and Support
NETWORK or BRIDGE INSTALLATION (Highly Recommended)
PerioPal comes Bridge and Network Ready. We are dedicated to providing our clients with the best resources available. In conjunction with our own technology professionals, we have formed relationships with the best solution providers in the business to assist you.
If you would like assistance with the Network or Bridge installation of PerioPal software on your dedicated server, please contact customer service. PerioPal can connect you with a Certified PerioPal Engineer to receive a custom quote for this option.
Installation is pre-appointed and is available from 8 AM to 6 PM CT.
Sequence Matters! We highly recommend using the 25 trail exams before network and bridge installation to be certain PerioPal is a solution for your practice.
UPGRADES
Ongoing software upgrades are FREE. If networked, we highly recommend a PerioPal Certified Service Engineer to perform upgrades.
**Please enter a valid email address when registering the PerioPal software to receive upgrade information.
SUPPORT
We hope you do not experience trouble with your PerioPal periodontal probing and voice-activated dental charting system. If you do, the Training Workbook contains a Troubleshooting Road Map that covers the most common user and hardware errors. It is a good idea to perform the troubleshooting steps before contacting support.
INCLUDED SUPPORT:
PerioPal offers EMAIL SUPPORT for 30 days after software Registration. After 30 days, you may purchase support by phone or email.
SUPPORT does not include training.
Contact a representative at support@periopal.com.
PerioPal Support will respond within a half business day.
EMAIL SUPPORT: $50.00 per Incident
Upon paying for an email incident, you will have the opportunity to email technical support as many times as needed until a specific incident is resolved. If it is determined that the problem reported is a bug, then a full refund of the email incident will be issued.
Email Support is available between 8 AM and 5 PM CST.
PHONE SUPPORT: $125.00 Per Incident
If you wish to resolve a technical issue by telephone, we offer a Single Support Incident for $125.00 per incident. Please note that this type of assistance must include permission for a certified PerioPal Service Engineer to gain Remote Access to your computer. HIPAA agreements provided.
Telephone support is pre-appointed and is available from 8 AM to 6 PM CT.
PerioPal TRAINING PACKAGES
Training:PerioPal’s Free to Download Version comes with a link to comprehensive training materials which includes a User Manual, Training Workbook, and Multimedia Training.
***Please enter a valid email address when registering the software to receive the link to Training.
If you would like additional, personalized training, we offer eTraining.
In-Office Training. Fees are dependent upon your training needs and your office location Please call (409) 899-8626