Support
Contact Support!
SUPPORT does not include Training.
INCLUDED SUPPORT:
PerioPal offers EMAIL SUPPORT for 45 days after software Registration. Please fill out the form above and enter a specific question. After 45 days, you may purchase support by phone or email.
PerioPal Support will respond within a half business day. A Support ticket will remain open for 48 hours.
EMAIL SUPPORT: 50.00 per Incident
Upon paying for an email incident, you will have the opportunity to email technical support as many times as needed until a specific incident is resolved. If it is determined that the problem reported is a bug, then a full refund of the email incident will be issued.
Email Support is available between 8 AM and 5 PM CT.
PHONE SUPPORT: 125.00 per Incident
If you wish to resolve a technical issue by telephone, we offer a Single Support Incident for $125.00 per incident.
Please note that this type of assistance must include permission for a certified PerioPal Service Engineer to gain Remote Access to your computer. HIPAA agreements provided. Telephone support is pre-appointed and is available from 8 AM to 6 PM CT.
Did You Know Most Support Questions Are Related to the Audio and Speech settings! It is a good idea to check your settings before contacting Support.