Support
Contact Support!
INCLUDED SUPPORT:
PerioPal offers active, registered users unlimited EMAIL SUPPORT for 6 months after software Registration. Please fill out the form above and enter a specific question.
PerioPal offers 6 month support via email, not by phone. We can respond more efficiently and offer step by step instructions to common errors.
PerioPal Support will respond within a half business day. A Support ticket will remain open for 48 hours.
Unlimited Email Support does not include Training or Re-Training of new employees.
EMAIL SUPPORT: After 6 months, 50.00 per Incident
Upon paying for an email incident, you will have the opportunity to email technical support as many times as needed until a specific incident is resolved. If it is determined that the problem reported is a bug, then a full refund of the email incident will be issued.
Note: A software bug is a reproducible defect that does not perform according to documentation. Unexpected behavior that can be isolated to a user’s specific configuration or environment does not constitute a product defect.
Email Support is available between 8 AM and 5 PM CT.
PHONE SUPPORT: 125.00 per Incident
If you wish to resolve a technical issue by telephone, we offer a Single Support Incident for $125.00 per incident.
Please note that this type of assistance must include permission for a certified PerioPal Service Engineer to gain Remote Access to your computer. HIPAA agreements provided. Telephone support is pre-appointed and is available from 8 AM to 6 PM CT.
MOST SUPPORT ISSUES relate to the Audio and Speech Settings! Please confirm these important settings before contacting Support.
More....
- Installation Tech Notes
- If your practice has multiple workstations, our certified PerioPal engineers offer customized support and maintenance packages.
- Existing Users: If you are upgrading your computer hardware and/or server system, please view important information.
-
Services Policy: Credit Card Payment is collected in full at the time of services.